Made Just for You, Delivered with Care

Frequently Asked Questions

Can I request custom designs?

How do I care for my crochet products?

Yes! We create custom crochet torans, wall hangings, baskets, coasters, and home décor based on your preferred size, color, and design. Contact us before placing your order.

Gently hand wash with mild detergent or dust using a soft cloth. Avoid machine washing and direct sunlight to keep the colors and shape beautiful for years.

What is your shipping policy?

Do you accept returns or exchanges?

Orders are usually dispatched within 2–5 business days. Delivery across India typically takes 3–7 business days depending on your location.

We accept returns only for damaged or incorrect items received. Custom-made products cannot be returned or exchanged. Please contact us within 48 hours of delivery if there is any issue.

Carefully Packed, Safely Delivered

Every handmade product from Old Soul Knitting is carefully packed to ensure it reaches you in perfect condition. We use secure packaging to protect your crochet creations during shipping.

We deliver across India with trusted courier partners. Every order includes secure packaging and tracking updates, so you can shop with complete confidence.

Looking for a Custom Design?

Need a custom crochet toran, hanging bell, basket, coaster, or home décor piece? Share your preferred size, colors, and design—we'll handcraft it just for you.